Voice Agents
for Healthcare
AI voice agents that automate patient communication and increase clinic efficiency. Measurable benefits from the first month.
No-Show Reduction
Typical improvement in appointment attendance rates thanks to active reminder system
Call Coverage
Zero missed calls during peak hours compared to limited human capacity
Availability
Continuous operation without overtime, shift management, or employment liabilities
AI Receptionist
Automated phone system that answers all incoming calls even when staff is unavailable. Eliminates missed calls and captures bookings around the clock.
- Answers calls outside of working hours
- Multilingual support (Estonian, Russian, English)
- Responds to recurring questions (opening hours, prices, insurance)
- Direct appointment booking or pre-registration
- Collects required data via call or SMS link
Availability
Captures inquiries outside of opening hours when human staff is unavailable
Call Volume
Unlimited simultaneous calls compared to human limitations
Missed Calls
Zero missed calls during peak hours, lunch breaks, or after hours
Filters calls and routes only complex cases to humans. Best for gradual adoption – start as overflow support, then expand capabilities based on actual usage patterns and collected data.
Business Value
- Replaces significant portion of administrator phone work
- ROI grows proportionally with missed call volume
- Start as overflow support, expand to full receptionist as needed
Integration Requirements
- Access to appointment calendar system
- Phone line or SIP connection
- List of recurring questions and answers
- Access to patient contact database
- Integration with existing CRM system
Advanced Capabilities
- Real-time doctor and room schedules
- Appointment booking in clinic system
- Procedure prices and insurance coverage info
- Patient data collection via call or SMS links
- Pre-visit instruction delivery
Visit Reminder
Voice agent that notifies patients about upcoming appointments, reduces no-shows, and keeps schedules accurate with active reminder calls.
- Calls patients the day before their appointment
- Asks for confirmation and offers alternative times immediately
- Speaks naturally in patient's preferred language
- Updates calendar in real-time
- Immediate rescheduling of cancelled slots
No-Show Reduction
Typical improvement in appointment attendance rates thanks to active reminders
Additional Revenue
Real example from a dental clinic with 350 appointments per day
Better Than SMS
Higher response rates compared to traditional SMS reminders
Actively reduces no-shows through smart patient communication, freeing up valuable slots for emergency and priority patients. Optimizes gradually based on patient response patterns and preferred contact times to maximize attendance rates.
Business Value
- Proven high ROI through reduced no-shows
- Better schedule efficiency and optimization
- Immediate revenue recovery from saved slots
Integration Requirements
- Read access to appointment schedule system
- Patient phone numbers and preferred language data
- Outbound calling capability
Advanced Capabilities
- Smart patient selection algorithms
- Dynamic rescheduling and optimization
- Multilingual support with natural speech
Satisfaction Survey
Automated follow-up call system that conducts short satisfaction surveys after appointments. Collects feedback for service improvement and visibility growth.
- Calls selected patients shortly after appointment using smart selection algorithm
- Asks structured questions and allows open-ended responses
- Records answers in clear, analysis-ready format
- Flags negative feedback for immediate staff attention
- Asks satisfied patients for reviews to boost online visibility
Higher Response Rate
Significantly higher response rates than email or SMS surveys
Call Duration
Short and polite conversation that respects patient's time
Issue Escalation
Immediate flagging of negative feedback for service improvement
Enables continuous service development through structured feedback collection while avoiding survey fatigue. Smart patient selection ensures at least 3-month gap between calls, maintaining high response rates and valuable insights for quality decisions.
Business Value
- Open-ended calls capture true patient experiences
- Strengthens market position through review generation
- Structured data for quality improvement decisions
Integration Requirements
- List of recent appointments
- Patient contact preferences
- Connection to your feedback management system
Advanced Capabilities
- Smart patient selection to avoid survey fatigue
- Automated review requests with pre-filled content
- Integration with CRM or standalone dashboard
Next Steps
Ready to transform your clinic? We can quickly assess your needs and provide an accurate quote.
Konstantin Žilin
(+372) 52 58 198
konstantin@amanati.ai